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IT Support Services
Mindbank provides customized IT Support Solutions to match your organization’s mission and budget. For over 34 years Mindbank has worked with organizations of roughly 20 employees to enterprises with over 20,000. We work hard to deliver solutions that address your organizations specific needs while delivering support in a cost-effective and sustainable manner.
We are prepared to assist in the following areas:
- IT Infrastructure Management
- Data, Telecom, Video, and Teleconferencing systems
- Active Directory Services, Web Services, Email System
- Information Assurance and Cyber-security
- Network and Data Center Administration
- ITIL Accredited Training Organization*
- Consolidation / Remediation / Transformation
- Network platform standardization and end user migration
- Data center consolidation, relocation & management
- Application consolidation, standardization, and rollout
- Desktop environment standardization and rollout
- Helpdesk / Service Desk / SOC & NOC
- 24x7 support for all customer equipment and system issues
- Initial call screening and troubleshooting
- Trouble ticket generation and tracking
- In-house engineering evaluation and escalation per protocols
- Advanced technical assistance including onsite visit as required
- IT Engineering & Application Development
- Network architecture, configuration, and maintenance
- Enterprise web-based operations and application development
- Staff Augmentation & Outsourcing
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